Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Non-refundable Sales Policy: This policy applies to all products sold by Floral Dimensions. All sales are final. No refunds will be issued for products that have been purchased. If a customer cancels an order prior to delivery, the customer will receive store credit for the full amount of the order. Store credit will be issued in the form of a gift card or store credit code. The store credit may be used towards future in-person or phone orders. Exceptions: If Floral Dimensions delivers an incorrect item or a product that is defective or damaged upon receipt.

Please note, we cannot gaurantee delivery times. If you think a time may be best, please mention it in the notes and we will do our best to accomodate.

We will typically call any recepient to make sure they or someone is home [at work] to receive the arrangement, but cannot always do so. In the event the recepient is not available, weather permitting, we will leave the arrangement in a safe and covered spot and notify them via call or text.

All sales are final. We do not accept returns or offer refunds. If a purchased item does not meet expectations, we can replace it within 3 days of item(s) being picked up or delivered.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.